Privacy Policy — n baazi

When you interact with n baazi — whether by registering an account, making a deposit, placing a wager, or contacting our support team — we collect personal data to enable those activities. The categories of personal data we collect are as follows:

Identity and Contact Information: When you register, we collect your full legal name, date of birth, email address, mobile phone number, and residential address. This information is required to create your account, verify your identity in compliance with Know Your Customer (KYC) obligations, and communicate with you about your account.

Identity Verification Documents: As part of our KYC process, we may ask you to submit scanned copies or photographs of government-issued identification (such as your National ID Card or passport), proof of address documents (such as a utility bill or bank statement), and proof of ownership of the payment method you use. These documents are processed and stored securely in accordance with applicable data retention requirements.

Financial and Transaction Data: We record all deposits, withdrawals, wager histories, bonus claims, and transaction amounts in BDT associated with your account. We collect partial payment instrument identifiers (such as the last four digits of a card or the registered mobile number associated with a bKash or Nagad wallet) for transaction reconciliation and fraud prevention purposes.

Technical and Device Data: When you access n baazi from any device, our servers automatically collect certain technical information including your IP address, browser type and version, operating system, device model, screen resolution, referring URL, session duration, and pages visited. This data is used for platform security, fraud detection, and analytics purposes.

Gameplay and Behavioural Data: We maintain records of your gameplay activity, including game titles played, wager amounts, win and loss data, session lengths, and any interactions with promotional offers. This data is used to personalise your experience, administer bonuses correctly, and fulfil our responsible gaming monitoring obligations.

Communications Data: If you contact our support team by email or live chat, we retain records of those communications, including the content of messages, support ticket identifiers, and resolution outcomes. This helps us maintain quality of service and provide a consistent support experience.

The table below summarises the primary data categories, the basis on which we collect them, and their intended use:

n baazi uses the personal data we collect for specific, defined purposes only. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The principal uses of your data are described below:

• Account Management: To create, maintain, and administer your n baazi account, including processing login requests, updating account settings, and managing account security.
• Identity Verification and KYC Compliance: To verify that you meet our eligibility requirements, including the 18+ age requirement, and to satisfy our obligations under applicable anti-money laundering and counter-terrorism financing regulations.
• Transaction Processing: To process deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, and supported bank transfer methods, and to maintain accurate financial records of all account activity.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, account takeover attempts, money laundering, and other security threats. This includes automated analysis of login patterns, transaction behaviour, and device fingerprinting.
• Responsible Gaming Monitoring: To monitor gameplay patterns for indicators of problem gambling behaviour, to administer player-requested deposit limits and self-exclusion requests, and to comply with our responsible gaming obligations.
• Bonus and Promotional Administration: To track wagering progress toward bonus requirements, determine promotional eligibility, and distribute offers that are relevant to your gameplay history.
• Customer Support: To respond to queries, resolve disputes, investigate complaints, and improve the quality and consistency of our support services.
• Platform Improvement: To analyse aggregated, anonymised data about how players use n baazi in order to improve the platform's performance, usability, and game offering.
• Legal and Regulatory Compliance: To comply with applicable laws, regulatory requirements, court orders, and law enforcement requests, and to defend n baazi's legal rights in any dispute or litigation.
• Marketing Communications: Where you have provided explicit consent, to send you promotional emails about new games, seasonal offers (such as Eid and Pohela Boishakh promotions), BPL cricket betting offers, and platform updates. You may withdraw consent at any time by contacting our support team.

n baazi does not sell your personal data to any third party. However, in order to operate our platform effectively and meet our legal obligations, we share certain personal data with trusted third-party service providers and, in limited circumstances, with public authorities. All third parties with whom we share data are required to handle that data in accordance with applicable data protection standards and are permitted to use it only for the specific purpose for which it was shared.

Payment Service Providers: We share transaction data with the payment processors and mobile wallet operators you choose to use, including bKash, Nagad, Rocket, Upay, and supported banking partners. This sharing is necessary to process your deposits and withdrawals and is governed by each provider's own privacy terms.

Identity Verification Partners: We may use third-party KYC and identity verification services to validate the documents you submit as part of our age and identity verification process. These providers process identity data under strict confidentiality and data security obligations.

Game Technology Providers: The games available on n baazi are powered by third-party game studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt. Where technically necessary, these providers may receive anonymised session identifiers to facilitate game loading and gameplay logging. They do not receive your name, address, or financial data.

Analytics and Security Providers: We use third-party analytics tools and cybersecurity services to monitor platform performance and detect fraudulent activity. These providers may receive technical data such as IP addresses, device identifiers, and session logs on an anonymised or pseudonymised basis.

Legal and Regulatory Authorities: We may be required by applicable law or a valid court order to disclose personal data to law enforcement agencies, financial intelligence units, tax authorities, or other public bodies. In such cases, n baazi will disclose only the minimum data required to satisfy the legal obligation and will, where legally permitted, notify the affected account holder.

Corporate Transactions: In the event of a merger, acquisition, restructuring, or sale of all or part of n baazi's business, personal data held by n baazi may be transferred to the successor entity as part of the transaction. Affected players would be notified of any such transfer and their rights in relation to it.

n baazi uses cookies and similar tracking technologies (including local storage objects and session tokens) to enable core platform functionality, maintain your login session, and gather anonymised analytics about platform usage. This section explains what cookies we use, why we use them, and how you can manage your preferences.

What Are Cookies? A cookie is a small text file that is placed on your device by a website when you visit it. Cookies allow the website to recognise your device on subsequent visits and to remember certain information about your session. Cookies cannot execute code, carry viruses, or access files on your device.

Categories of Cookies Used by n baazi:

• Strictly Necessary Cookies: These cookies are essential for the n baazi platform to function correctly. They manage your authenticated session, maintain your login state, store your language and currency preferences, and protect against cross-site request forgery (CSRF) attacks. You cannot opt out of strictly necessary cookies without disabling core platform features.
• Functional Cookies: These cookies remember your preferences and personalisation choices — such as your last played game, preferred deposit method, and notification settings — so that you do not need to reconfigure them on every visit.
• Analytics Cookies: These cookies collect anonymised, aggregated data about how players navigate the platform, which games are most popular, and where users encounter technical difficulties. This information is used solely to improve the n baazi platform and is never tied back to an individual player's identity.
• Security and Fraud Detection Cookies: These cookies assist our fraud prevention systems by identifying unusual access patterns, detecting account sharing, and flagging suspicious login behaviour. They form a critical part of our platform security infrastructure.

What We Do Not Use: n baazi does not use third-party advertising cookies, social media tracking pixels, or retargeting technologies that track your browsing activity across other websites. We do not serve behavioural advertising and do not participate in programmatic advertising networks.

Managing Your Cookie Preferences: Most web browsers allow you to control cookies through your browser's settings, including blocking all cookies, deleting existing cookies, and receiving a notification when a new cookie is set. Please be aware that blocking strictly necessary cookies may prevent you from logging into your n baazi account or completing transactions. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

n baazi retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected or to comply with applicable legal, regulatory, or contractual obligations. The following retention periods apply as a general guide:

• Active Account Data: All personal data associated with an active n baazi account is retained for the duration of the account's active period plus a minimum of five (5) years following account closure, in order to meet anti-money laundering record-keeping requirements and to facilitate the resolution of any post-closure disputes or legal claims.
• KYC and Identity Documents: Identity verification documents submitted during the KYC process are retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later, in compliance with financial crime prevention regulations.
• Transaction Records: Full records of all financial transactions, including deposits, withdrawals, and wager histories, are retained for a minimum of seven (7) years to comply with tax reporting and financial record-keeping obligations.
• Support Communications: Records of customer support interactions are retained for three (3) years following the resolution of the relevant support case, unless the matter is subject to ongoing legal proceedings.
• Marketing Consent Records: Where you have provided consent to receive marketing communications, a record of that consent is retained for the duration of the marketing programme plus two (2) years, to demonstrate compliance with consent requirements.
• Analytics Data: Anonymised, aggregated analytics data that cannot be linked back to any individual user is retained indefinitely for platform improvement purposes.

Upon the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where secure deletion is technically complex (for example, in archived backup systems), data is isolated from active processing and scheduled for deletion at the next available maintenance cycle.

All personal data collected by n baazi is stored on servers that are protected by industry-standard physical and logical security controls. Where data is stored in cloud infrastructure, n baazi uses reputable providers that maintain recognised security certifications and contractually commit to data protection obligations equivalent to those applied by n baazi.

As a player on n baazi, you hold a number of rights in relation to the personal data we hold about you. We are committed to respecting and facilitating those rights. To exercise any of the rights described below, please contact our support team at [email protected]. We will acknowledge your request within five (5) business days and provide a substantive response within thirty (30) days, or notify you if additional time is required.

• Right of Access: You may request a copy of all personal data that n baazi holds about you, along with information about how that data is processed and with whom it has been shared. This is sometimes referred to as a Subject Access Request (SAR).
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may also update certain account information directly through your account profile settings.
• Right to Erasure: In certain circumstances, you may request that n baazi permanently delete the personal data we hold about you. This right is subject to limitations where retention of the data is required to comply with a legal obligation (such as anti-money laundering record-keeping requirements) or to establish, exercise, or defend a legal claim.
• Right to Restrict Processing: You may request that n baazi restrict the processing of your personal data in certain circumstances — for example, where you dispute the accuracy of the data or where you have objected to processing pending verification of whether our legitimate grounds override your interests.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request that your personal data be provided to you in a structured, commonly used, machine-readable format (such as CSV or JSON), or transferred directly to another service provider where technically feasible.
• Right to Object: You may object at any time to the processing of your personal data where that processing is based on n baazi's legitimate interests. You also have an unconditional right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where n baazi processes your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

If you are not satisfied with how n baazi has handled a data rights request or a complaint about our data processing practices, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.

Protecting your personal data against unauthorised access, accidental loss, or malicious attack is a top operational priority at n baazi. We have implemented a layered set of technical and organisational security controls that reflect industry best practice for online gaming platforms operating in the Bangladesh market.

Encryption: All data in transit between your device and n baazi's servers is encrypted using TLS 1.2 or higher. Particularly sensitive data, including passwords, payment details, and identity document images, is encrypted at rest using AES-256 encryption.

Access Controls: Access to personal data within n baazi's systems is restricted on a strict need-to-know basis. All internal staff with access to player data are subject to background checks, confidentiality obligations, and regular security awareness training. Access is logged and monitored for anomalies.

Fraud Detection Systems: n baazi operates automated fraud detection systems that continuously monitor account activity, login patterns, and transaction behaviour for signs of unauthorised access, identity fraud, and financial crime. Suspicious activity triggers alerts for manual review by our security team.

Vulnerability Management: Our technical infrastructure is subject to regular vulnerability assessments and penetration testing by qualified security professionals. Critical security patches are applied promptly upon release. Our platform code undergoes security review as part of the development lifecycle.

Incident Response: In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, n baazi will take immediate containment measures, conduct a full forensic investigation, and notify affected players and relevant authorities within the timeframes required by applicable data protection law.

While n baazi takes all reasonable and proportionate steps to protect your personal data, no system is entirely immune to security threats. You play an important role in keeping your account secure by using a strong, unique password, not sharing your login credentials, logging out of shared devices, and notifying our support team immediately if you suspect unauthorised access to your account.

n baazi reserves the right to update this Privacy Policy at any time in response to changes in applicable law, regulatory guidance, our data processing practices, or the services we offer. When we make material changes to this Privacy Policy, we will notify registered players by email to their registered address and by displaying a prominent notice on the n baazi platform at least seven (7) days before the revised policy takes effect.

The "Last Updated" date at the top of this page will always reflect the date on which the most recent version of this Privacy Policy became effective. We encourage you to review this Privacy Policy periodically so that you remain informed about how n baazi is protecting your personal data and what rights you hold.

Your continued use of the n baazi platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of the changes and your agreement to be bound by the updated terms. If you do not agree with any change to this Privacy Policy, you should discontinue use of the platform and contact our support team to request account closure.

Contact and Complaints: If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to submit a complaint about our data processing practices, please contact the n baazi Data Protection team at:

Email: [email protected]
Subject Line: Privacy Policy Enquiry / Data Rights Request
Response Time: Within 5 business days (acknowledgement) and 30 days (substantive response)