Responsible Gaming at n baazi

At n baazi, responsible gaming is not simply a regulatory checkbox — it is a genuine, ongoing commitment that shapes how we design our platform, communicate with our players, and respond when someone needs help. We believe that gambling should always be an enjoyable form of entertainment, never a source of financial stress, emotional distress, or personal harm.

We recognise that the vast majority of our players in Bangladesh gamble responsibly and within their means. We also recognise that for a small percentage of players, gambling can become problematic. n baazi is determined to identify those players early, provide them with the tools they need to regain control, and connect them with professional support when they need it.

Our responsible gaming programme is built on four core principles:

• Prevention: We design our platform to make responsible gaming tools easy to find and easy to use. Deposit limits, session controls, and self-exclusion are accessible from the account settings menu at any time.
• Education: We provide clear, plain-English information about the risks of gambling and the warning signs of problem gambling, so that every player can make informed decisions about their play.
• Intervention: Our customer support team is trained to identify players who may be experiencing gambling-related difficulties and to provide sensitive, non-judgemental guidance. Automated systems monitor for behavioural indicators of problem gambling and flag accounts for review.
• Support: Where a player needs help beyond what n baazi can provide directly, we refer them to independent professional support organisations.

n baazi reviews its responsible gaming policies and tools on a regular basis to ensure they reflect best practice in the online gaming industry. If you have a suggestion for how we can improve our responsible gaming programme, please contact our support team — we genuinely value player feedback on this subject.

n baazi enforces a strict minimum age policy of 18 years for all players. This policy applies to every player in Bangladesh and is non-negotiable under any circumstances. We take underage gambling extremely seriously and have implemented multiple layers of age verification to protect young people from accessing our platform.

Age Verification at Registration: All new players are required to provide their date of birth during the registration process. Players who declare themselves to be under 18 years of age are blocked from completing registration. Players who provide a false date of birth in order to circumvent our age checks are in violation of our Terms and Conditions and will be permanently excluded from the platform.

KYC Document Verification: As part of our Know Your Customer (KYC) process, all players are required to submit a valid government-issued identity document — such as a National ID Card or passport — before making their first withdrawal. Our team verifies the authenticity of these documents and confirms that the player's age meets our 18+ requirement. Any account found to belong to a player under 18 is closed immediately.

Protecting Minors at Home: If you share a device with family members who are under 18, we strongly recommend that you:

• Never save your n baazi login credentials on a shared device.
• Always log out of your n baazi account when you are finished playing.
• Use your device's parental controls or a family safety application to restrict access to gambling websites.
• Keep any financial instruments (such as your bKash or Nagad wallet) password-protected and inaccessible to minors.

Parental Control Tools: A number of independent organisations provide software and tools designed to block access to gambling websites. If you are concerned about a young person in your household accessing gambling content online, we recommend exploring options such as Net Nanny, Norton Family, or your internet service provider's built-in parental controls.

One of the most effective ways to maintain control over your gambling spend is to set firm financial limits on your account before you begin playing. n baazi allows every registered player to set deposit limits and loss limits that are enforced automatically by our platform systems.

How to Set a Limit: Log in to your n baazi account, navigate to Account Settings, and select the Responsible Gaming tab. Choose the type of limit you wish to set, enter the BDT amount, select the period, and confirm. The limit takes effect immediately.

Reducing a Limit: If you wish to reduce an existing limit — for example, to lower your daily deposit cap — the reduction takes effect immediately upon confirmation. n baazi will never delay or obstruct a player who wishes to make their limits more restrictive.

Increasing a Limit: To protect against impulsive decisions, any request to increase an existing limit is subject to a mandatory 24-hour cooling-off period. The increase will not take effect until 24 hours have elapsed from the time of the request, giving you an opportunity to reconsider.

Time can pass quickly when you are engaged in an enjoyable gaming session. n baazi's session time controls are designed to help you stay aware of how long you have been playing and to prevent extended, unplanned sessions that can lead to overspending or fatigue-driven decision-making.

Session Duration Limit: Set a maximum session length of your choice — options range from 30 minutes up to 8 hours. Once your session duration limit is reached, you will be automatically logged out of the n baazi platform. You can set a new session duration limit before starting your next session.

Session Reminder Notifications: In addition to hard session limits, n baazi sends in-app notification reminders at the 50% and 80% marks of your pre-set session duration, so you are kept aware of how long you have been playing before the session closes. These notifications appear as non-intrusive banners within the platform interface.

Reality Check Feature: Enable the reality check feature in your account settings to receive periodic on-screen notifications showing how long your current session has lasted and a summary of your net wins or losses during that session. Reality checks are available at intervals of 15 minutes, 30 minutes, or 60 minutes, and are displayed regardless of which game or section of the platform you are currently using.

Why Session Controls Matter: Research into gambling behaviour consistently shows that players who use session time controls report greater satisfaction with their gambling experience and are significantly less likely to experience gambling-related financial harm. n baazi strongly encourages all players to set at least a reality check interval, even if they choose not to set a hard session limit.

If you feel that gambling is no longer a source of entertainment and is beginning to cause you stress, financial difficulties, or relationship problems, n baazi's self-exclusion and cool-off tools allow you to take an immediate break from the platform — without needing to speak to anyone or provide any explanation.

Cool-Off Period: A cool-off period is a short, temporary pause on your account. You can select a cool-off period of 24 hours, 48 hours, or 7 days. During a cool-off, you cannot log in to your account or place any wagers. At the end of the cool-off period, your account is automatically reactivated and you may log in as normal. Cool-off is designed for players who feel they need a short break but do not wish to close their account.

Self-Exclusion: Self-exclusion is a more formal, longer-term measure. You can request self-exclusion for the following periods:

• 30 days
• 90 days
• 180 days
• 1 year
• Permanent (indefinite) exclusion

Self-exclusion takes effect immediately upon confirmation. Once active, your account is suspended and you cannot log in, deposit, wager, or claim bonuses for the duration of the exclusion period. Any active bonuses on the account are cancelled and forfeited at the point of exclusion.

Reactivating After Self-Exclusion: For temporary self-exclusions (30 days to 1 year), the account will not be automatically reactivated at the end of the period. You must contact our support team to request reactivation, which includes a mandatory review of your account and a 24-hour cooling-off window from the time of your reactivation request. Permanent self-exclusion cannot be reversed under any circumstances.

How to Request Self-Exclusion: You can initiate a self-exclusion directly from the Responsible Gaming section of your account settings, or by contacting our 24/7 support team via email at [email protected]. Self-exclusion requests submitted by email are processed within 24 hours, and an account suspension confirmation is sent to your registered email address.

Problem gambling can affect anyone, regardless of age, income, or background. It often develops gradually, and many people do not realise their gambling has become problematic until it is significantly impacting their life. Recognising the warning signs early is the most important step toward getting back in control.

The following signs may indicate that gambling is becoming a problem. If you recognise any of these patterns in your own behaviour, we encourage you to use n baazi's responsible gaming tools immediately or to contact our support team for guidance.

n baazi provides a confidential self-assessment quiz to help you evaluate your own gambling habits. This quiz is not a diagnostic tool and does not replace professional assessment, but it can help you identify whether your gambling behaviour has moved into territory that warrants further attention.

Answer the following questions honestly. If you answer "yes" to three or more of these questions, we strongly encourage you to use our responsible gaming tools and consider speaking with a professional support service.

If you believe that gambling is causing harm to you or someone you care about, please reach out for help. n baazi's customer support team is available around the clock and can assist you in activating any responsible gaming tool on your account. Our support staff are trained to handle these conversations with sensitivity and without judgement.

In addition to contacting n baazi directly, we encourage players who are experiencing gambling-related difficulties to seek independent professional support. The following organisations provide confidential guidance and assistance to individuals affected by problem gambling:

n baazi does not receive any financial benefit from recommending these organisations. We list them solely because we believe that access to professional, independent support is an essential component of responsible gaming.